Frequently Asked Questions

Everything you need to know about our games and services.

When will my order ship?

Most in-stock orders are processed within 2-3 business days. During new release windows or holiday seasons, processing may take up to 5-7 business days.

Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping rates and estimated delivery times are calculated at checkout based on your location and the weight of the items.

What is your return policy?

We accept returns on unopened and unused products within 30 days of delivery. Please contact our support team to initiate a return authorization.

What should I do if my game is missing a component?

We strive for perfection, but mistakes happen. If your game is missing a piece or has a damaged component, please fill out our 'Replacement Parts' form on the contact page.

Can I cancel or change my pre-order?

Pre-orders can be cancelled for a full refund anytime before the shipping process begins. Once an order has reached the 'Label Created' stage, it can no longer be modified.

Are your games available for wholesale?

Yes, we partner with retailers globally. If you are a store owner interested in carrying our titles, please reach out via our dedicated retail inquiry email.